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Frequently Asked Questions

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to ensure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour before closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee, and is it refundable?

Application fees are $55 per person 18 and older occupying the apartment. You may pay these online by credit card or in our office with a money order or cashier’s check. All application fees are nonrefundable.

How do I apply?

Start your application online by clicking HERE. You may also apply in the office.

Which utilities do I pay?

The monthly water, sewer, and trash are covered with a monthly utility fee. Residents are responsible for gas and electric bills. These are sub-metered, and the bills that arrive directly to you are your actual usage.

What is the security deposit?

The security deposit will vary. Please get in touch with the office for up-to-date information.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on or before the first of the month, and a $75 late fee is assessed on the 3rd or 8th of every month (Sundays and holidays are not exempt.  Dates vary by lease agreement effective date).

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

Up to 2 pets, cats or dogs, are allowed. More details about our pet policy can be viewed on our Pet Policy page.

Resident Questions

Can I break the lease if I am part of the military and receive deployment or reassignment orders?

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please get in touch with the property manager as soon as possible in this situation. You must provide written notice and a copy of your military orders.

How can I refer a friend?

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if enrolled in our online services.

There is a person who might be staying with me for a while; is that permitted by the lease?

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate parking. If someone is permanently moving in, they must fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 60-day written notice, which you are responsible for, before move-out. If you need to move out at the end of your lease term, please remember to come in 60 days before the lease expires to provide your written notice.

Do you have cable/Internet services?

Yes, there are cable companies that service this area. You can ask our leasing office for more deals from our local cable representatives!

Can I grill on the property?

Grills are not permitted within the community.

I am locked out of my apartment. What do I do?

If you are locked out during business hours, you can come to the office to be let back in your apartment. Please do not call emergency maintenance. You must call a locksmith if you are locked out after regular business hours.

I have lost my apartment and/or mailbox keys. What do I do?

If you have lost your keys, you may have new keys made at our office during business hours for a small fee.

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